Can
I order by phone?
Yes, to order by phone, call toll free:
1- 888-896-7790
Monday through Friday 9 am - 4 pm PST
You
can also order on-line 24 hours a day/ 7 days a week.
Is
my on-line order Secure?
Yes! Secure transactions for this website are done via EvolutionHealth.com
who use a DigiCert certificate to ensure secure transmission
of your information.
Is
my information and privacy protected?
Yes! Any
information you provide is strictly confidential and will
not be sold, rented, or abused in any way.
If
you supply us with your email address on-line you may receive
periodic mailings from us with information on new products
and services or upcoming events. If you do not wish to receive
such mailings, please let us know via email at remove@evolutionhealth.com
Persons
who supply us with their telephone numbers on-line will
only receive telephone contact from us with information
regarding orders they have placed on-line.
click here to read our Privacy
Policy.
30
Day Money-Back Guarantee
All products, unless otherwise stated, and with the exception of books,nutritional
supplements, Yoga Toes, Infrared Saunas,come with a 30 day, money-back guarantee (less
shipping and handling charges). To qualify for a refund
product must be in like new condition and in original packaging.
Unless otherwise stated, all
returns will have a 15% restocking fee. Returning products
will not be accepted without prior approval. Call 888-896-7790
for authorization. Shipping charges are non-refundable.
EasyGreen Sprouter, Infrared Saunas, Rebuilder Medical have different Return Policies. Please refer to the reutrn policy for those items on their respective pages.
The following items are not refundable (unless they are damaged or defective):
-any supplement/nutritional products (including MSM,Whey
Protein, Ameriden Supplements,Ionic Minerals, Pure Synergy, Vitamin C)
-books
-Yoga Toes
-Infrared Saunas
Returns: Free Shipping Product(s)
Any Free Shipped Product(s) if returned, shall be billed
for outbound shipping at the time of return.This also applies
to refused shipments. Shipping will be deducted from the
free-shipped item(s) after the 15% restocking fee is deducted.
Returns: Rebounders
Any Rebounder with discounted shipping if returned,
will be charged the regular shipping rate. The regular shipping
fee for quarterfolds and half-folds is $25, The regular
shipping fee for the standard rebounder (non-fold) is $35.
All returned rebounders will be charged a 15% restocking
fee. Returned rebounders must include all accompanying materials
-books, videos, etc. to qualify for refund. Please call for authorization number.
Refused shipments
If you order an item, then refuse its when delivery is attempted,
the shipping cost will be deducted from your return credit.
This also applies to free shipped products. An item is considered
"refused" when you do not open the box and the
carrier returns the item to us at no cost to you. We will
also assess a 5% processing cost based on the total dollar
value of the purchase.
EvolutionHealth.com will not be responsible for cutsomer mistakes. If you order an incorrect item or put in an incorrect address, you will be responsible for any applicable charges to replace the item. Please double check you confirmation email and contact us as soon as possible to correct any mistakes.
Contesting
a Credit Card Charge and Chargebacks:
If you contest a charge and we have proof of delivery, we
will bill you $35.00. If you make a chargeback because you
did not know what your charge was, we will bill you for
the bank chargeback fee of $35.00.
Please check with us before
you make a chargeback for any reason. We always work with our customers to resolve any issues.
Agreeing
to Our Terms: Placing an order with us constitutes that
you have read, understand and agree to our terms. Any credit
card disputes will be legally held to this agreement. We
have posted the link to these policies on the checkout page,
and on our hard copy invoices.
How are your products shipped?
Books and Videos are shipped 1st class or
priority mail depending on weight. All other products are
shipped UPS Ground, Fedex, or priority mail depending
on weight. Allow 3 to 12 working days for delivery.
All Rebounder Products are shipped FedEx. Saunas are shipped via freight.
What are the shipping and handling costs?
The
shipping fee is based on the total dollar value of your
order. The following is the breakdown for shipping within
the continental United States:
under $10.00 - $4.50
$10.01 to 24.99 - $7.95
$25.00 to $49.99 - $8.95
$50.00 to $75 - $9.95
$75.01 to $100 - $10.95
$100.01 to $125 - $12.95
$125.01 to $150 - $15.95
$150.01 to $200 - $21.95
$200.01 to $300 - $24.95
$300.01 and over - $34.95
Over $450 please call for quote.
Rebounder Products have different shipping fees and are
noted on the Rebounder
Catalog page.
Note:
Shipping fees to Hawaii, Puerto Rico, Alaska, and Virgin
Islands will be higher and depend on weight. Please email
us for rates .
Sales
Tax
Sales tax is added for all California residents at 7.75%.
Can I order from outside the U.S.?
Yes, we can ship outisde of the US for many of our products. Please email or call us to receive a shipping quote for the products you are interested in,