Water Ionizer Warranty and return ploicy

AlkaViva only offers top quality products.
Occasionally something goes wrong or, if for some reason you need to return a product, the following is our policy:

The AlkaViva Invitation - Electric Ionizers

We invite you to try out our range of electric ionizers. We are so sure that you will be satisfied that we offer you a 14 day money back guarantee. If at any time in the first 14 days you wish to return your electric ionizer, we will give you a full refund, less 20% restocking fee, as long as your electric ionizer is returned in as new condition and in its original packing.

As new condition means that the electric ionizer is not scratched, damaged or broken in any way and is returned in proper working order in the original box with all the hoses. connectors, parts, manual and DVD etc. If you have NOT used the ionizer, and NOT opened the box, you can return the ionizer within 14 days of purchase for a full refund. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

The AlkaViva Invitation - Non-electric ionizers (elita US and elita CT).

For non-electric ionizers (elita US and elita CT), we offer a 14 day money back guarantee. If at any time in the first 14 days you wish to return your non-electric ionizer, we will give you a full refund, less 20% restocking fee, as long as your non-electric ionizer is returned in as new condition and in its original packing. As new condition means that the non-electric ionizer is not scratched, damaged or broken in any way and is returned in proper working order in the original box. If you have NOT used the ionizer, and NOT opened the box, you can return the ionizer within 14 days of purchase for a full refund. (Refunds are made once the unit is received and inspected.) The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser. All requests for warranty service must be accompanied by a valid sales receipt.

The AlkaViva Lifetime Warranty (Limited) on Electric Ionizers

Our electric ionizers have the lowest return rate in the industry. If something does go wrong with your electric ionizer, you can be confident with your AlkaViva Lifetime Warranty (Limited) and our top notch customer service. This warranty applies to all AlkaViva electric ionizers purchased AFTER August 2009. (Please refer to your individual warranty card for purchases prior to September 2009).

Your AlkaViva warranty details are as follows:

The warranty on AlkaViva electric ionizers begins on the original purchase date. If warranty details are not received by AlkaViva within 30 days, then the warranty is limited to 1(one) year. The AlkaViva Lifetime warranty covers all electric ionizer parts (not accessories) and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. In no event shall AlkaViva or its dealers be liable for any direct, indirect, incidental or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water.

AlkaViva will cover all shipping costs for any return under warranty in the first 30 days. After that date, the purchaser is responsible for all shipping. Items that have not been assigned an RMA number will not be accepted. The warranty expressly excludes damage caused by environmental damage including but not limited to mineral buildup due to hard water or high levels of iron, poor source water quality, infestation or electrical surges. Warranty is also excluded if non-genuine AlkaViva filters are used in an ionizer. Non genuine filters have been shown to not only impair performance but also leak out media that has damaged ionizers. AlkaViva is not responsible for any shipping on repairs outside of the United States, Puerto Rico, Guam & Canada.

To fill out your warranty form on-line please go Here (warranty needs to be completed within 30 days of purchase).

The AlkaViva Warranty on the elita Countertop and elita Undersink

 

The warranty on the AlkaViva elita products is for 1 year and begins on the original purchase date. The AlkaViva elita warranty covers all parts and 100% of labor costs due to manufacturing defects only. Customer is responsible for shipping costs both ways unless unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental damage including but not limited to mineral buildup due to hard water or high levels of iron or poor source water quality. No need to register your elita for warranty as proof of purchase is sufficient.

The AlkaViva Warranty on the Perfect Pitcher

 

The warranty on the AlkaViva Perfect Pitcher is for 1 year and begins on the original purchase date. The AlkaViva Perfect Pitcher warranty covers all parts and 100% of labor costs due to manufacturing defects only. Customer is responsible for shipping costs both ways unless unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental damage including but not limited to mineral buildup due to hard water or high levels of iron or poor source water quality.

The AlkaViva Warranty on Hydrogen Water Generators

 

The warranty on your Hydrogen Water Generator begins on the original purchase date. The warranty covers all parts (not accessories such as diverter, adapters, etc) and 100% of labor costs for 3 years. After the first 3 years, the purchaser is responsible for any labor costs. The warranty covers any defect in materials and manufacture. Damage caused by misuse, neglect, improper installation, mishandling and/or environmental damage, including but not limited to, mineral buildup due to hard water or high levels of iron, poor source water quality, infestation or electrical surges are expressly excluded. Repair or replacement will be at the final discretion of AlkaViva. AlkaViva will cover all shipping costs for any return under warranty in the first 30 days. After that date, the purchaser is responsible for all shipping. Items that have not been assigned an SA (Service Authorization) number will not be accepted.

This warranty is valid for the life cycle of each hydrogen water generator as long as parts are still being manufactured and/or available, but not discontinued. AlkaViva reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time, without prior notice. Warranty is voided if repairs are made by anyone other than an AlkaViva repair technician. It is a condition of the Five-year Warranty (Limited) that you agree to replace the filter cartridges no less than every twelve (12) months. Failure to do so or the use of any filters other than those supplied by AlkaViva or its authorized dealers will void your warranty.

Limits and Exclusions: There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. This warranty does not cover repairs caused by customer neglect or by failure to stop the mineral build-up including, but not limited to calcium/iron in hard water areas. If using untreated well water, it is always the customer's responsibility to pretreat so it is safe and suitable for use with an ionizer. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. Repair and/or replacement will be at the final discretion of AlkaViva.

Return Policy for Items other than Water Ionizers

 

If you have NOT used any product, and NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost. If you have broken the manufacturer’s seal or used the product in any way, you may return the product (exceptions are consumables, books and DVDs which are never refundable), subject to a 20% restocking charge within 14 days of purchase. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

Important

No return can be accepted without our prior authorization. Please call 888-896-7790 ext 2